生活資訊: (ABCD) 信用卡月結單 Credit Card Monthly Statement

2014年3月

Customer Service: Shopping Rewards Club, this is Annie, how may I help you?
服務員：購物積分俱樂部，我是安妮，能如何幫助您？

Customer: Hi, my credit card statement is showing a ten-dollar charge from your company. Could you check for me, please?
顧客：嗨，我的信用卡月結單上有一項10元的費用是你們公司向我索取的。勞駕，可以幫我查一下嗎？

Customer Service: Sure, what is your address?
服務員：可以，請問您的地址是什麼？

Customer: 1610 Cole Drive, Hampton.
顧客：1610 高街，漢蒲頓。

Customer Service: And your name?
服務員：您的名字呢？

Customer: Han Wang.
顧客：王漢。

Customer Service: Okay, the record shows that you joined our club in March, and so we started charging you membership fee of ten dollars per month.
服務員：好，我們的紀錄上顯示您在3月裡參加了我們俱樂部，所以我們就開始每個月向你索取10元的會員費。

Customer: Really? I don’t understand. I didn’t join any shopping club…
顧客：真的？我不明白。我沒有參加過任何購物俱樂部……

Customer Service: Would you like to cancel your membership?
服務員：那您想取消您的會員身份嗎？

Customer: Yes, please.
顧客：是的，勞駕。

Customer Service: Okay, your membership is now canceled. You will not be
charged any further.
服務員：好，您的會員身分現已取消。我們不會再向您取款了。

Customer: What about the money that you have already charged me?
顧客：那麼你們已經向我索取了的錢呢？

Customer Service: Since you haven’t used any of our services, would you like a refund?
服務員：既然您沒有用過我們的服務，您想要退款嗎？

Customer: Is that possible? That would be great. Thank you so much.
顧客：可以嗎？那就最好了。非常謝謝你。

Customer Service: Not a problem. I will refund ten dollars back to your credit card. Is there anything else I can do for you?
服務員：沒問題。我會把10元退回您的信用卡上。還有什麼我能幫助您的呢？

Customer: No, thank you. That will be all.
顧客：沒有了，謝謝。就是這樣。